TomTom 1515M MyDrive Connect or TomTom Home: Troubleshooting Connection Issues

If you're experiencing issues connecting your TomTom 1515M device to your computer using MyDrive Connect or TomTom HOME, don't worry - we've got you covered. In this article, we'll guide you through the troubleshooting process to resolve any connection problems you may be encountering.

First, let's start with the basics. To connect your TomTom 1515M device to your computer, follow these steps:

1. Right-click on the Start screen and click All apps.

2. Click on your issue to see how to resolve it.

It could be that TomTom HOME either does not open when you connect your device, or does open but does not recognise that your device is connected. To resolve this issue, try downloading TomTom HOME for Windows (download here) or macOS (download here).

If the issue persists after updating TomTom HOME, contact our customer support department for further assistance.

For Mac users, make sure your Finder preferences are set to show Hard disks, CDs, DVDs and iPods on the Desktop. To do this, follow these steps:

1. In the menu bar, select Apple > System Preferences > Accounts.

2. Make sure you are running the latest update for your version of MAC OS.

When you connect your device to a Mac, an icon should appear on the desktop. If it doesn't, contact our customer support department for further assistance.

For Windows users, make sure you have the latest Service Pack installed and that you are logged in as an 'Administrator' to ensure that you have sufficient rights to connect new hardware to your computer.

If your device does not show up as a removable drive under My Computer (Windows) or on your desktop (macOS), try the following:

1. Connect your device using a different USB cable.

2. Make sure you are using the original USB cable provided with your device, but in rare cases, the USB cable may have developed a fault.

3. First connect your device to the computer and then turn on the device using the On/Off button.

4. Avoid using a USB hub or a USB port that is on the keyboard, on the front of a desktop computer or a USB port that is not supported by your computer vendor.

5. Make sure your device is fully charged before connecting it to the computer.

If your device does not ask you if you want to connect to the computer, try the following:

1. Find the steps for solving each of these issues below.

2. If your device does not connect to the computer, it could be caused by your device not responding, TomTom HOME not recognising your device, or your computer not recognising your device.

Once you tap YES, it should connect to the computer. The moment you connect your TomTom device to a computer, your device asks Do you want to connect to 'computer'.

By following these troubleshooting steps, you should be able to resolve any connection issues with your TomTom 1515M device using MyDrive Connect or TomTom HOME. If you're still experiencing problems, don't hesitate to contact our customer support department for further assistance.

Tomtom 1515m mydrive connect or tomtom home